Privacy policy.
Plain English. We collect what we need to fulfil your order and improve the site — nothing more. You can ask us to delete it at any time.
What we collect
- Order information: name, shipping address, email, phone number, items purchased.
- Payment information: processed by our PCI-compliant payment processor. We never store full credit card numbers — only the last 4 digits and card brand for receipt records.
- Account & communication: email if you subscribe to our newsletter; messages you send to [email protected].
- Usage data: pages viewed, products clicked, device type, approximate location based on IP. Used to fix bugs and understand what's working.
How we use it
- Fulfil and ship your order (shared with our warehouse and carrier — USPS, UPS, FedEx).
- Send order confirmations and shipping updates.
- Send marketing emails — only if you opt in. One-click unsubscribe in every email.
- Detect fraud and prevent abuse.
- Improve product selection and site experience.
Who we share with
We don't sell or rent your personal data. We share what's necessary with:
- Shipping carriers (USPS, UPS, FedEx) — name and address only.
- Payment processor — card data goes directly to them; we don't see it.
- Email service provider — email address and first name for transactional and (opt-in) marketing emails.
- Analytics — aggregated, non-personal usage data only.
- Law enforcement — only when required by valid legal process.
Cookies
We use a small number of cookies to keep your cart working between pages, remember your preferences, and measure site traffic. You can block cookies in your browser — the cart will still work using session storage during your visit, but won't persist between visits.
Your rights
You can ask us to:
- Show you a copy of the data we hold on you.
- Correct anything that's wrong.
- Delete your data (subject to legal record-keeping requirements — typically we must keep order records for 7 years for tax purposes).
- Stop sending marketing emails — one click in any email, or just reply "unsubscribe".
Email [email protected] with the subject "Privacy request" and we'll respond within 30 days.
California residents
Under the California Consumer Privacy Act (CCPA), you have the right to know what categories of personal information we collect, to request deletion, and to opt out of any "sale" of personal information. We don't sell personal information. Submit requests to [email protected].
Children
Truvello Store is intended for adults. We don't knowingly collect data from anyone under 13. If you believe we have, contact us and we'll delete it.
Changes to this policy
We'll update this page if our practices change. The "last updated" date below will reflect any change. Material changes will also be announced via email if you've subscribed.
Last updated: May 2026.